What does the service include?

 

Telephone support

Speak directly to a Microsoft qualified engineer - up to 70% of problems can be rectified via this method of support.

Remote access support

By connecting over a secure connection we can fix up to 85% of network, application and operating system problems.

On site support

If we cannot fix the problem over the telephone or by remote access then a Microsoft qualified engineer can be on site within a guaranteed 4 hours (typical response times are less than 2 hours)

We have 3 levels of support each designed to protect your business: